ARRIVAL POLICIES

ARRIVAL TIME: 

Please arrive at least 15 minutes prior to the class start time - this will allow our experienced Motivators to make sure you feel comfortable and answer any questions you may have. Come dressed in comfortable workout attire and we will take care of the rest! If you are a new rider and arrive within 5 minutes of the class, we may ask you to book into another class as there isn't enough time to properly get you signed in, waivers signed and set you up properly on the bike to have the best experience possible. Thank you for your understanding! 

CANCELLATION POLICY: 

You may cancel reservations up to 8 hours prior to the scheduled start time of your enrolled class. Reservations canceled after this time, or no-shows, will not be subject to a refund and will be charged as if you attended the class.

WAITLIST POLICY: 

If a class is full, you will be added to a waitlist. If a rider has not checked in at least 5 minutes prior to the scheduled class, their spot will be given away to the next student on the waitlist. Any riders who arrive after class has begun will not be allowed entry to the class. Please note that if you are on the waitlist, you must intend to come to the class. If you no longer are able, it is the responsibility of the rider to remove yourself from the waitlist, and late cancellations still apply if you are added to the class roster from the waitlist within the late cancellation window.

REFUND POLICY:

YYC Cycle reserves the right to assess refund requests on a case-by-case basis and will be offered at the company's discretion. 

AGE REQUIREMENTS:

Riders must be a minimum of 12 years of age to ride, with a minimum shoe size of unisex 5, with the ability to ride safely and comfortably on our equipment (bikes) determined at the discretion of YYC and YEG Cycle staff. If the rider is 12 years of age, but cannot fit our smallest shoe size, or cannot safely and comfortably use our equipment, that rider will not be permitted to ride. 

All riders under 16 years of age must be accompanied by an adult.

All riders under 18 years of age must complete a waiver signed by a parent or legal guardian prior to riding.

If you'd like to fill out the waiver prior to coming to our studios, send us an email to:

info@yyccycle.com